Complaints Department

Had some business up at Etisalat this week.

Simply a matter of changing the names registered on a Wasel SIM card.

My boss man had earlier attended the phone companies office on his previous visit to Dubai to be told that he needed a passport copy and signature of the registered "owner" of the company SIM card. Not unreasonable at all but it did mean waiting until he returned to the UK to get the documents signed.

A month or so later he returned to Dubai and we visited the same counter, seeing the same person with the required passport and signature.

On inspection however the signatures on a 6 year old passport and the recently signed Etisalat document differed just ever so slightly.

Cue the supervisor, a guy in dish dash and super cool shades, who looked at the signatures. His comment: "no, woman's name, can't transfer to man, got to be careful with woman"
Not a bad policy if the truth be known had we not had the name, passport copy, letter of authorisation, signatures and all of the required paperwork to autorise this change of name on their system. We were just trying to keep their records up to date. Won't bother next time.

We did consider the "Complaints Department" but decided against it........